We ship from Louisiana, USA. Our standard pieces go out within 2-3 business days, and Ready to ship pieces go out within 1-2 business days. Delivery times start the day your order ships.

In the USA, Economy shipping is free and takes about 4-8 business days. Standard is $6 and takes 3-5 business days. In a hurry? Choose Expedited ($14, 2-3 business days) or Rush ($38, 1-2 business days) at checkout.

International orders ship expedited with Express shipping ($24) and usually arrive within 4-8 business days of shipping. See all our shipping options on our Processing & Shipping Options page.

Once an order is placed, we’re not able to make changes, except updating your shipping address. If something else needs to change, we can cancel your order so you can place a new one with the correct details.

To update your address or cancel, email us at support@alleu.net or use the Contact Us button below, and include your order number so we can find it quickly.

Yes! Every order comes in a gift box, so it’s ready to give the moment it arrives. Buying it as a gift? Check “This is a gift. Box separately.” on the product page. Sending it to someone else? Add a gift note in your cart and we’ll ship it right to them with your message.

We accept debit and credit cards, PayPal, Apple Pay, Google Pay and Shop Pay.

As soon as your order ships, we’ll email you a tracking number with a link to follow your package. You can also track it in the Shop app. Don’t see the email? Check your spam folder, or email us at support@alleu.net with your order number and we’ll find it for you.

We know holiday gifts get ordered early, so there’s no rush. Orders placed between November 15 and December 31 can be returned or exchanged until January 31.

Non-personalized pieces: Send it back unworn and in like-new condition. We’ll refund your original payment method, or give you store credit to exchange for any piece you’d like.

Personalized pieces: Made just for you, so we can’t accept returns or exchanges, even during the holidays. If we make a mistake, we’ll happily replace it free of charge.

Return label: We can send a prepaid one for $8, deducted from your refund or store credit.

Non-personalized pieces: Send it back within 30 days of delivery, unworn and in like-new condition. We’ll refund your original payment method, or give you store credit to exchange for any piece you’d like. Refunds are issued within 2-3 business days after we receive your return.

Personalized pieces: Since these are made just for you, we can’t accept returns or exchanges. If we ever make a mistake, no worries, we’ll happily replace it free of charge.

Return shipping: Ship it back yourself with tracking and you’ll receive the full amount. Prefer a prepaid label? We can send one for $8, deducted from your refund or store credit. Original shipping fees are not refundable.

Store credit: You’ll receive a digital gift card for the full amount of your return, minus $8 if you use our label. It never expires.

Warranty: We’re here for you. All Alleu pieces are covered for 3 months from delivery against any defects. Notice a problem? Send us a photo and we’ll take a look and repair or replace it for free. Warranty claims are repairs or replacements only, not returns or exchanges. Past the 3 months, or for anything the warranty doesn’t cover, we’re always happy to help. Just message us and we’ll quote you a repair fee.

Read our full Return Policies here.

Our jewelry is made for everyday life, so we only use real metals: 14k gold filled and .925 sterling silver. They’re waterproof, tarnish resistant and safe for sensitive skin. That means you can wear them anywhere, shower and gym included.

14k gold filled: A thick layer of solid 14k gold is bonded with heat and pressure to a high-quality jeweler’s brass core. The result is durable gold jewelry that holds up for years. Rose gold filled is made the same way, with a touch of copper added for its soft blush tone.

Sterling silver: Solid .925 sterling silver, a true precious metal with that classic bright finish. It’s lightweight and comfortable enough to wear all day. Like any silver, it can darken over time, but a quick polish restores its shine.

14k gold vermeil: Think of it as gold and silver working together - a solid .925 sterling silver base finished with a thick layer of real 14k gold.

Yes. All of our jewelry is nickel free, hypoallergenic and safe for sensitive skin.” plus the parts paragraph.

Our jewelry is made to be worn, so don’t overthink it. Showers, workouts and busy days are all fine.

Your natural oils help protect your pieces, especially on silver and stones, which is one more reason to wear them often. When not in use, store them dry in a small bag or box.

We recommend taking them off for long soaks in chlorine, pools and hot tubs, and putting on lotion and perfume before your jewelry.

Using a jewelry polishing cloth now and then will help keep everything shining.

Read more here.


 

We choose our gemstones in person at jewelry shows, buying directly from mine owners we’ve known for more than ten years. The stones come from all over the world, and every pearl and gemstone piece is made by hand in our studio. Ask us about any stone, whether it’s the meaning, the story behind it or where it’s from, and we’ll happily tell you.

Yes. Our metals are waterproof and tarnish resistant, so showers, workouts and busy days are all fine.

We recommend taking your jewelry off for long soaks in chlorine, pools and hot tubs.