Return Policies

We want you to love your Alleu jewelry. If it isn't quite right, we accept returns, exchanges or store credit.

Applies only to non-personalized pieces

Non-personalized pieces can be returned within 30 days of delivery, unworn and in like-new condition. We'll refund your original payment method, or give you store credit to exchange for any piece you'd like.

Personalized pieces are made just for you, so we can't accept returns or exchanges. If we ever make a mistake, no worries, we'll happily replace it free of charge.

Return shipping: Ship it back yourself, with tracking, and receive your full refund or store credit. Or ask us for a prepaid label for $8, which we'll deduct from your refund or store credit. Original shipping fees are not refundable.

Applies only to non-personalized pieces

Exchanges are for non-personalized pieces only. Your exchange is issued as store credit, so you can choose any piece you like.

Store credit: You'll receive the full amount of your return as a digital gift card, delivered by email and valid on any piece. If you used our $8 label, it's deducted from the gift card. There's no exchange fee, and your gift card never expires. If you ever misplace it, message us and we'll reissue it.

Applies to all pieces

We're here for you. All Alleu pieces are covered for 3 months from delivery against any defects. Notice a problem? Send us a photo and we'll take a look and repair or replace it for free. Warranty claims are repairs or replacements only, not returns or exchanges.

Past the 3 months, or for anything the warranty doesn't cover, we're always happy to help. Just message us and we'll quote you a repair fee.

Questions? Email us at support@alleu.net and we'll help.