Returns & Warranty

Extended holiday returns: Holiday gifts get ordered early, so there’s no rush. Orders placed between November 15 and December 31 can be returned or exchanged until January 31. Personalized pieces are not included.

Returns & Exchanges
Non-personalized pieces can be returned within 30 days of delivery, unworn and in like-new condition, for a refund or store credit to exchange for any piece. Ship it back yourself, with tracking, for your full refund or credit, or ask us for a prepaid label for $8, deducted from your refund or credit.

Personalized pieces are made just for you, so we can’t accept returns or exchanges. If we ever make a mistake, we’ll replace it free of charge.

Warranty
All Alleu pieces are covered for 3 months from delivery against defects. Send us a photo and we’ll repair or replace it for free. Warranty claims are repairs or replacements only, not returns or exchanges.